We have the following privacy statement in order to demonstrate our firm commitment to privacy. At the "Order" form we collect contact information (like your email address) and financial information (credit card numbers). This information is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. We never abuse your private information by renting, selling or sharing your details.
Your telephone number and other personal information will never be given to anyone else. You will only be contacted when we need to verify your order and if there are any problems with the order.
To protect the security of the information you give us when you use our shopping cart, www.gqminc.com uses Secure Sockets Layer (SSL) technology. SSL encrypts your information so that any secure information you exchange on this site cannot be viewed by any one else on the internet. The connection remains secure until you complete your order or when you exit the site. You will be able to tell if your connection is secure by:
• Checking that the URL of the secure section of our website begins with https://
If you have conserns about using a credit card on the internet you may choose the check by mail option at checkout. You will recieve an email with further instructions on payment. When payment is received and funds are in our account we will order shippment of your order.
FRAUD- We have a very active merchant bank that checks the validity of every credit card presented on this site. If your Name and Address does not match the card that you are using do not use it. No merchandise will be shipped until the card is cleared. Also remember that we have your Name, Address, Shipping address, Email and Phone number and that this information will be used to every extent of the law. You agree to obey all laws and understand that we will prosecute all users who attempt to commit fraud with our system.
If for any reason you are not satisfied with the product, please notify us of the problem. We will provide you with a return address where you can send the product. Once it is received, we will immediately have the funds returned back to you or replace the product at your discretion. At GQM INC we strive to exceed your expectations. All items are returnable within thirty (30) days of receipt if not completely satisfied. Please return items in their original packaging along with a copy of the invoice and a return authorization number. To receive a RMA (Return Merchandise Authorization) number, contact us. Please provide your invoice number. Any unauthorized returns, special orders, Custom sized Rings, customized or merchandise altered/damaged in any way will not be accepted. And sales on these items are final. A Restocking Fee of 15% will be charged on returns unless the item was sent in error by us. Please notify us within 24 hours of receipt if any items are damaged or missing from your order.
TAX AND DUTIES - SPECIAL INSTRUCTIONS TO INTERNATIONAL CUSTOMERS Please note that you (the customer) are responsible for any international customs taxes or duties. Your customs agency will contact you regarding any duties for clearance.
The customer must pay any additional charges for customs clearance if any. GQM INC has no control over these charges and cannot predict what they might be.
Customs policies vary from country to country; you should contact your local customs office in order to be fully informed.
COUNTRY EXCLUSIONS We currently do not ship to certain countries. Please note that GQM INC reserves the right to refuse any International Order as per our discretion. In the event that we are unable to ship to your country, we will inform you immediately.
RESTRICTIONS From time to time we are unable to ship certain items internationally. Currently we cannot ship Gifts and Sterling Silver internationally due to certain distribution agreements.
ALL SHIPMENTS MAY REQUIRE A SIGNATURE UPON RECEIPT. If you are unable to sign for a shipment and the item is returned to us, you will be responsible for the return shipping charges.
All orders will be shipped after credit approval and order processing. This process may take 1 to 3 business days at which time the order will be shipped and a tracking number will be provided if available. Please allow 5 to 10 business days for delivery. All items offered for sale on this website should be available for shipping. However, if an item is out of stock or backordered, we will notify you by phone or email.
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